Shipping Policy

Thank you for shopping with Mon Persona. Please read our Shipping Policy carefully before placing your order.

Shipping Destinations

We currently ship to:

• Australia

• Canada

• France

• Germany

• Netherlands

• New Zealand

• United Kingdom

• United States

If your country is not listed, please contact us before placing your order.

Order Processing

Orders are typically processed within up to one month from the date your order is placed.

Please note that processing times may be longer during product launches, promotional periods, holidays, or other periods of high demand.

Once your order has been processed and handed to the shipping carrier, you will receive a confirmation email containing your tracking information.

Shipping Costs

Shipping rates are calculated at checkout based on your shipping destination and the selected shipping method.

Tracking

All orders include a tracking number. Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in your order total or shipping costs. Mon Persona is not responsible for any customs-related charges or delays caused by customs clearance.

Pre-Orders

If your order contains both pre-order and in-stock items, your entire order will be shipped together once all items are available.

If you would like your in-stock items shipped sooner, you may need to place separate orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at mon.persona.aus@gmail.com. If your order has not yet been processed or shipped, we will do our best to update the address.

Once an order has been processed or shipped, we cannot guarantee that shipping information can be changed.

If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply to resend the package.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at mon.persona.aus@gmail.com.

Changes and cancellations are only possible if your order has not yet been processed or shipped.

Once an order has been processed or shipped, changes and cancellations cannot be guaranteed.

Lost, Stolen or Delivered Packages

Once a package has been marked as delivered by the shipping carrier, Mon Persona is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen, we recommend contacting the shipping carrier directly. We will gladly assist by providing any shipping information that may help with your enquiry.

Contact Us

If you have any questions regarding shipping, your order, or this Shipping Policy, please contact us at:

Email: mon.persona.aus@gmail.com